Executives or managers from airports, airlines, and other aviation-related organisations, who are interested in providing quality services to air passengers
| AVOM5110 | MATF Approved Course |
| 07/02/2025 - 09/02/2025 (3 days) | English |
| HKD12,800 | HKIAA |
| HKIAA |
This module provides participants with an in-depth understanding of the concepts and measurements of the quality of services in the air transport industry. It also enables participants to analyse the main difficulties experienced by the main air transport actors in building up a service culture and managing the quality of services.
This course is one of the modules of Advanced Master in Air Transport Management and allows participants to take the module separately.
Eligible applicants may apply for refund of 80% of fees after completing this approved course, subject to a maximum of HKD30,000, under the Professional Training and Examination Refund Scheme (ProTERS) of Maritime and Aviation Training Fund (MATF). For details, please refer to the MATF session or http://www.matf.gov.hk
